Refund Policy

This Refund Policy describes the terms and conditions under which refunds may be issued for purchases made through the Vrools platform ("Platform"). Because we offer a variety of product types including digital products, services, courses, and subscriptions, refund eligibility varies depending on the category of your purchase.

By completing a purchase on the Platform, you acknowledge and agree to the refund terms outlined below. This policy supplements, and is subject to, our Terms of Service.

Due to the nature of digital products, all sales of downloadable or instantly accessible digital products are generally considered final. However, a refund may be issued if:

• The product is materially different from its listing description
• The product is defective, non-functional, or contains malicious code
• You are unable to access the product due to a technical issue on our end
• The product was purchased as a result of unauthorized account activity

Refund requests for digital products must be submitted within 14 days of purchase. After this period, refund eligibility is at the sole discretion of the Company.

Refund requests for courses must be submitted within 14 days of purchase, provided you have not accessed or completed more than 20% of the course content. Once significant progress has been made in a course, it is considered consumed and is no longer eligible for a refund.

Exceptions may be made if the course content is substantially incomplete, misleading compared to its description, or if technical issues prevent access.

Refunds for services are handled through our dispute resolution process. If you are dissatisfied with a service, we encourage you to first communicate with the service provider to resolve the issue. If a resolution cannot be reached, you may open a dispute through the Platform.

Refunds for services may be issued if:

• The service was not delivered within the agreed-upon timeframe
• The delivered work does not match the agreed-upon scope or description
• The service provider is unresponsive and fails to deliver
• The work contains plagiarized or unauthorized content

Partial refunds may be issued for services that are partially completed. The refund amount is determined at the sole discretion of the Company based on the circumstances of each case.

Subscriptions are billed on a recurring basis. You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to subscription benefits until the end of your current billing period.

Refunds for subscription payments are available only under the following conditions:

• You request a refund within 48 hours of an initial subscription purchase or within 48 hours of a renewal charge, provided you have not used any subscription-exclusive features during that billing period
• A billing error resulted in an incorrect charge amount or duplicate payment
• The subscription features described at the time of purchase were materially unavailable during the billing period

We do not offer prorated refunds for partial billing periods unless required by applicable law.

To request a refund, please follow these steps:

1. Log in to your account and navigate to your order history in the Dashboard
2. Select the relevant order and click "Request Refund"
3. Provide a detailed explanation of the reason for your refund request, including any supporting evidence (screenshots, correspondence, etc.)
4. Submit the request for review

Alternatively, you may contact our support team through the Contact page with your order details and reason for the refund.

We aim to review all refund requests within 5 business days. If approved, refunds will be processed to the original payment method. Processing times depend on the payment method used:

• Card payments: Refunds typically appear within 5 to 10 business days, depending on your financial institution
• Cryptocurrency payments: Due to the nature of blockchain transactions, refunds for cryptocurrency payments will be processed as platform credits unless otherwise agreed. Blockchain transaction fees are non-refundable
• Other payment methods: Processing times vary by provider

The following are not eligible for refunds:

• Platform fees and marketplace commissions
• Blockchain or cryptocurrency network transaction fees
• Products that have been fully downloaded, accessed, and used
• Purchases where the buyer has violated the Terms of Service
• Custom or personalized services that have been completed and delivered
• Promotional, discounted, or free items
• Refund requests submitted after the applicable refund period

We strongly encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your payment provider. Unauthorized or fraudulent chargebacks are a violation of our Terms of Service and may result in:

• Immediate suspension or permanent termination of your account
• Loss of access to all purchased products, services, and content
• Reversal of any pending payouts or credits
• Collection efforts for amounts owed, including legal action
• Reporting to fraud prevention databases

All refund decisions are made at the sole discretion of Vrools. We reserve the right to deny refund requests that we determine, in our sole judgment, to be abusive, fraudulent, or in violation of our policies. We also reserve the right to grant refunds, credits, or other remedies outside of this policy on a case-by-case basis.

Repeated refund requests from the same account may be subject to additional review, account restrictions, or termination.

Sellers and publishers on the Platform acknowledge that refunds may be issued to buyers in accordance with this policy. When a refund is issued, the corresponding earnings may be deducted from the seller account. Sellers are encouraged to provide accurate listing descriptions and responsive customer support to minimize refund requests.

If you have questions about this Refund Policy or need assistance with a refund, please contact us through our Contact page or email us at [email protected].